What We Do...
Our services fall into three main areas relating to performance – consulting, assessment and development. In practice many of our assignments are a blend of services drawn from all three areas – the whole banana!
Performance Development
Board and Senior Executive Development
Top Teams are now recognising that their performance – individually and collectively – is one of the biggest single factors determining the performance of the organisations over which they preside. We are responding by delivering novel programmes that help them to make that connection and go beyond the traditional scope of Board development.
Top Teams are now recognising that their performance – individually and collectively – is one of the biggest single factors determining the performance of the organisations over which they preside. We are responding by delivering novel programmes that help them to make that connection and go beyond the traditional scope of Board development.
Executive Coaching
Different Executives have different learning styles and are looking for different performance gains from the coaching experience. We therefore put the accent on establishing those needs at the outset and establishing a working relationship accordingly, rather than promoting a single coaching “dogma”.
Leadership and Management Development
Consistent with our other performance development offerings, our focus is on the desired commercial outcome, and learning through work based experience when it comes to designing and running large scale leadership and management development programmes. This gives our work an edge both through the measurable performance gains it delivers, and through the way it captures the hearts and minds of the participants.
Customer Service Development
A particular speciality of ours is aligning the front line of the organisation to its customers, partners or users. Our experience has been that traditional “customer service training” does not produce sustainable improvements in either the experience of the customer or the staff. We have therefore developed novel solutions combining methods used by best in class service providers with the application of behavioural science to achieve the required behaviour change.
Talent Management
Both HR specialists and the Top Team play vital roles in the Talent Management process. In practice, however, the most important people are the line managers within the heart of the organisation. They are often both the talent itself and responsible for the talent in their teams. Our approach is therefore about engaging these groups in the process so that they own and deliver it.
